Collector FAQ

Custom DVD Orders

How do I request videos for a Custom DVD?

After purchasing the #No8to12TV Custom DVD, simply email us with your order number and either the artist name(s) or a specific list of songs you want included. Your disc can hold up to 25 customer-selected videos.

What format are the videos on the disc?

All videos are stored in MP4 format on a data DVD. This means the disc is not a traditional video DVD — it is a data disc containing MP4 video files.

What devices can play the disc?

The disc will play on any device that supports MP4 file playback from a data DVD, including:

  • Car stereos/head units with a DVD drive and MP4 support
  • Computers (Windows or Mac) using media players such as VLC
  • Smart TVs and media players that read data DVDs and MP4 files

Note: Standard DVD players that only support VIDEO_TS (traditional DVD format) may not play MP4 data discs. Please confirm your device supports data DVD + MP4 playback before ordering.

In what order will the videos play?

Videos are arranged by the DJ/artist who compiles the disc. If you have a preferred playback order, include it with your video request email and we will do our best to accommodate it.

Shipping & Tracking

How long does it take to ship a Custom DVD?

Because every Custom DVD is made to order, please allow up to 5 business days for your order to be produced and shipped. We ship via USPS Ground Advantage every day except Sundays and holidays.

How do I track my order?

Once your order ships, you will receive a tracking number by email. You can use that number on the USPS tracking page or in your order confirmation to follow your shipment.

Returns & Replacements

Can I return a Custom DVD?

Because Custom DVDs are made specifically for each buyer, we do not accept returns on custom orders. However, if your disc arrives damaged or defective, we will provide a free replacement. Just email us with your order number and a description of the issue.

Still Have Questions?

We're happy to help. Reach out to and our team will get back to you Monday–Friday, 9 AM–5 PM EST.